The Login Page #

Logging in takes two quick steps on one page. Go to TBA’s address in your browser (the same on a computer or a phone; see Using TBA on Your Phone).

1. Company code. Type your company’s code — the short code chosen when you signed up — and click Continue. TBA finds which of its servers hosts your company and, if needed, takes you there automatically. You may notice the web address change briefly; that is normal. Codes are not case sensitive.
2. User name and Password. The page now shows your company code at the top and asks for your User name and Password. Your administrator creates them (see Users and Permissions). Click Log In.

TBA remembers the last company code you used on that browser, so next time it is already filled in. If you typed the wrong company, click (change) next to the company name to go back to step 1. You can also bookmark your company’s login with its code (for example .../index.html?co=yourcode) to skip typing it.

If Step 1 Doesn’t Work #

• “We couldn’t find that company code.” Check the spelling. Ask your administrator if you aren’t sure of it.
• “That isn’t a valid company code.” The code contains something other than letters and numbers.
• “That company is being moved right now.” Wait a few minutes and try again.

Signed Out for Being Idle #

You are signed out after the number of idle minutes set on your user. Just log in again.

Too Many People Logged In #

Your plan allows a certain number of people to be logged in at the same time (see TBA Subscription). If you log in when the limit has been reached, TBA shows a Concurrent User Limit message. It lists your own other active sessions — for example one you left open on another computer — so you can end one and log in. It never shows or ends anyone else’s sessions.

Your First Login: Creating Your Own User #

When a new company is created, you start out signed in as the built-in admin account, which is reserved for setup. A welcome page asks you to create your own personal login:

1. Enter your User name, Full name, Email address, Password, and Confirm password. All are required.
2. TBA sends a 6-digit code to your email address. Enter it as the Verification code to prove the address is yours.
3. You are then taken on to the Quick Start Setup Wizard.

You can add more users and customize their permissions afterward.

Two-Factor Authentication #

Two-factor authentication (also called MFA) means that after your password you must also enter a 6-digit code, which proves it is really you. An administrator can require it for any user, and TBA requires it for the first administrator of a new company.

Setting It Up #

If your administrator requires it, the next time you log in you see Set Up Two-Factor Authentication. Choose a verification method:

• Authenticator app — use an app such as Google Authenticator, Microsoft Authenticator, Authy, or 1Password. Scan the QR code on the page with the app (or type in the key shown), then enter the 6-digit code the app displays under Verification code.
• Email — TBA emails a 6-digit code to the address on your user. Enter it. This option isn’t offered if your user has no email address on file.

If you change your mind, Cancel — return to login takes you back.

Logging In With It #

After you enter your password, the Two Factor Verification page asks for the 6-digit code from your authenticator app (or the one emailed to you). Enter it to finish logging in. Codes expire quickly, so enter yours promptly.

Locked Out? #

If you lose your phone or can’t get the codes, ask an administrator to open your user and click Reset MFA. You will be asked to set it up again next time you log in.